Customer Satisfaction Survey

Hart Home Comfort Wants to Hear From YOU

Take a minute to fill out our customer survey
and you could win a $100 Amazon Gift Card.

At Hart Home Comfort, we recognize that our customers are at the heart of our success. Without your continued business, there would be no Hart Home Comfort. So, it's with that in mind that we're asking you to please take a minute to answer a few quick questions about our business and the services we offer.

By letting us know how we're doing, what we're doing well, and where we could still improve, you're providing us with the information we need to server you better in the future. Your thoughts and opinions about our company are truly valuable to us, and we want to return the favor by delivering value back to you.

That's why when you complete the survey, you're automatically entered into a drawing with the chance to win a $100 Amazon Gift Card. All you have to do to enter is provide your name, account number and contact info, and complete the survey below.


All fields must be completed for entry form to be considered eligible. No purchase necessary to enter and win. Winner will be selected by random drawing at contest end, May 31, 2017, from among all eligible entries received. Contest is open to individuals 21 years old and older. Void where prohibited by law. Subject to all federal, state and local laws and regulations.

Did you encounter any fuel delivery or equipment service issues this past season?

If so, please describe.

Have you heard of the Upgrade & Save LI Energy Efficiency and Safety Rebate Program before?

If so, how did you hear about it?

Are you now, or have you previously, signed up for a Hart Home Comfort Price Protection Plan?

Please be as specific as possible.

Hart Home Comfort's Price Protection customers saved an average of $500 on their heating bills last season. With that in mind, would you consider signing up for Price Protection this year?

Are you aware of the differences between conventional heating oil and the EcoBlend Bioheat® Fuel delivered by Hart Home Comfort?

If so, please describe.

Did you take advantage of the New York State Clean Heating Fuel Tax Credit this year?

If so, about how much did you save?

Have you ever used Hart Home Comfort for any services other than fuel delivery?

If so, please list them. If not, what's holding you back?

How often do you visit the Hart Home Comfort website, and what do you typically use it for?

What do you enjoy most about being a Hart Home Comfort customer?

What do you think we could do better? Or what other services would you like us to begin providing?


Did the tech arrive in the window you expected or were given?

If not, did the office call you?

Did the tech leave the area clean?

If not, what was left behind?

Did the tech ask if there were any issues you needed addressed?

If not, is there something you feel needs to be looked at still?

Is there anything else you would like us to know about your recent experience with our service department?