Hart Home Comfort Reviews
We are proud to help our Long Island, New York customers with all of their home comfort needs from heating and air conditioning to fuel delivery. We service Nassau County, all towns in Suffolk County west of Riverhead, shore to shore and Queens, New York. Our headquarters is centrally located in Oakdale, NY.
Contact us for immediate HVAC service or fuel delivery.
Local Reviews
Customers say: The overall sentiment of the reviews is positive, with a slight negative undertone. The positive reviews highlight the quality of service, professionalism, and expertise of the technicians. Customers appreciate the prompt response, efficient repairs, and friendly service. They mention the technicians' knowledge, skills, and positive attitudes, expressing satisfaction with the work done. Negative reviews mainly focus on issues related to service, communication, and billing. Customers express dissatisfaction with delayed responses, lack of communication, and unexpected suspension of service due to outstanding balances. Some customers also mention feeling unappreciated as long-time customers. However, the positive reviews outweigh the negative ones, indicating that the majority of customers have had positive experiences with Hart Home Comfort.
Excellent service
August - Miller Place, NY 11764
Annual cleaning and tune up performed thoroughly and efficiency results were explained afterwards. Very satisfied with service.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad to hear that you were satisfied with our service.
Excellent service.
Jason - Oceanside, NY 11572
The service provider was knowledgeable, friendly, and helped us with our problem.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you with your problem. We appreciate your business and look forward to serving you again in the future.
Outstanding service.
Benjamin - Stony Brook, NY 11790
Specialist was thorough and knowledgable. Able to asses, diagnose, and correct issue with heating equipment. Took the time to explain and narrate process. Called ahead to give timeframe on when to expect visit to home.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are glad we could help resolve your heating issue.
Good service!
Lenny - Deer Park, NY 11729
Charles was professional, communicated clearly what the problem was, went and got the parts and came back to fixed the issue promptly.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are always here to help. If you have any further questions or concerns, please don't hesitate to reach out to us.
Right on time
Walter - Sound Beach, NY 11789
Response from Hart Home Comfort:
Your feedback is greatly appreciated and we thank you.
Great Service
James - Miller Place, NY 11764
Mike did a solid job and took the time to answer my questions/provide his expertise. Good guy
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with Mike.
great service
Mike - Ridge, NY 11961
Called with a no heat concern and he was here in less than an hour and we were up and running very quickly.
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad we were able to get your heat back up and running quickly. If you have any other questions or concerns, please don't hesitate to reach out to us. Sincerely, Jacqueline Hart
Head of household
Eileen - Queens, NY 11357
The technician was right on time . He was very polite and informative.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with our technician. We appreciate your business and look forward to serving you again in the future.
Service call. No heat
Roger - Miller Place, NY 11764
He was great. Full coverage. Clean. Well manners.
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad to hear that you had a great experience with our service call. We appreciate your feedback and will continue to provide excellent service to all of our customers.
there is no other word for it they are awesome
vinny - Ronkonkoma, NY 11779
If any one needed help they are the best Thankyou all
Response from Hart Home Comfort:
Thank you for your kind words! We're always here to help and appreciate your feedback. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Great Service on a Sunday
George - Queens, NY 11357
Noticed an issue on Sunday with the water feeder going past the cut-off marker on glass tube. Called Hart Home, dispatched Technician, and within an hour he was at my house. Found the issue, did repair, and gave me advice to help avoid the issue. Great, professional, service.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad we were able to resolve the issue quickly and efficiently. We look forward to serving you again in the future.
Excellent
Jianguo - Queens, NY 11366
Good service. Good suggestions.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are always striving to provide excellent service.
Fast and excellent service
Carol - Oceanside, NY 11572
Charlie was super friendly and knowledgeable at his craft. He arrived in the timeframe as promised. He found the issue quickly and fixed the problem. I highly recommend Charlie and Hart Home Fuel
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that Charlie was friendly and knowledgeable, and that he was able to fix the issue quickly. We appreciate your recommendation and hope to serve you again in the future.
He was the best excellent
James - Huntington Station, NY 11746
He knew what he was doing and when he told me Tommy took him out when he first started that was good for me
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a positive experience with our service.
House owner
Christopher - Bethpage, NY 11714
Great job and very conscientious
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
Satisfied Customer
Craig - Lynbrook, NY 11563
Fast and clean, very satisfied.
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad to hear that you're satisfied with our fast and clean service.
Excellent Service!!!
Vivian - Port Jefferson Station, NY 11776
Service was excellent! My family and I appreciate all work done.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help.
No heat called and sent serviceman
Ellen - Carle Place, NY 11514
Realized quickly I was out of oil But that am got a delivery but house had no heat from nite before John K was great
Response from Hart Home Comfort:
Thanks so much for your kind words. We are happy to be of assistance.
Excellent Service
Dionisia - Queens, NY 11357
Brian was great gave me the paperwork i needed for the final reading on my tank
Response from Hart Home Comfort:
\Thank you for your kind words! We're glad we could provide excellent service to you. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us.
Excellent
Charles - Freeport, NY 11520
Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
Awful experience
Lorinne - Lynbrook, NY 11563
I have been a customer for 37 years and have NEVER had the awful experience I had on Saturday. I will be happy to discuss if you want my candid opinion
Response from Hart Home Comfort:
We are sorry to hear this. The service department will reach out to you this afternoon. Please modify your review to remove your phone number from a public page. Sincerely, Jacqueline Hart
Excellent service replacing my water heater.
William - Babylon, NY 11702
Response from Hart Home Comfort:
Thank you for your 5-star review! We're glad we could help you with your water heater replacement. If you need any further assistance, please don't hesitate to reach out.
Excellent service
Richard - East Patchogue, NY 11772
The response to our call was quick. The technician was very nice and knowledgeable about the problem.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with our service team. We will continue to strive to provide the best possible service to our customers.
Excellent service
Roseanne - Queens, NY 11357
Told us what had to be done, worked efficiently and then explained it again. He also answered other questions and alerted us to the fact that we needed an oil delivery.
Response from Hart Home Comfort:
Thank you for your review! We appreciate your feedback and are glad we could help. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us.
Excellent
Jennie - Ronkonkoma, NY 11779
The man who who serviced the oil burner, was very knowledgeable, he was also Nice and friendly
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with our service. We appreciate your feedback and will continue to strive to provide the best possible service to all of our customers.
Great job
Diane - West Hempstead, NY 11552
Response from Hart Home Comfort:
Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.
Oil burner service and inspection
Calvin - West Babylon, NY 11704
If you weren't doing a great job, I wouldn't be doing business with your company. Keep up the good work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing excellent customer service. We will continue to do our best to meet your needs.
John is great
Rona - Huntington Station, NY 11746
We love John Kaminski, he's such a great guy and always does a perfect job quickly and easily.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you're satisfied with John's service. We appreciate your business and look forward to serving you again in the future.
very good service.
Patricia - Elmont, NY 11003
very professional
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a great experience with our service.
Excellant service
Kevin - Freeport, NY 11520
Response from Hart Home Comfort:
We are grateful for you taking the time to leave us a review.
Excellent and Professional Service
Maureen - Westbury, NY 11590
This is an excellent service company, punctual, considerate and professional.
Response from Hart Home Comfort:
Thanks so much for sharing your experience. We appreciate your business.
Excellent Service, as always
Robert - Holtsville, NY 11742
Charles/Charlie is the best! Always appreciate his positive attitude, expert knowledge, outstanding skill, and excellent caring work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your positive feedback and are glad to hear that you had a great experience with our customer service representative, Charlie. We will be sure to pass along your compliments to Charlie.
Great detailed service
Mike - Miller Place, NY 11764
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are committed to providing the best customer service possible.
Excellent service
Michael - Lindenhurst, NY 11757
Very nice technician
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
Excellent service
Kenneth - Massapequa Park, NY 11762
Very happy with the service, they were prompt, efficient, thorough.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could assist you and provide excellent service.
Great
Donna - Massapequa, NY 11758
Technician Brian was very good and competent.
Response from Hart Home Comfort:
Thank you for the kind words! We're glad you had a great experience with our technician, Brian.
Excellent work
Frank - West Babylon, NY 11704
Very professional and quick
Response from Hart Home Comfort:
hank you for your kind words! We appreciate your business and look forward to serving you again soon.
Your consumed by money
Alexander - Malverne, NY 11565
You have a complete lack of communication. I was out of oil Friday evening and needed an emergency refill to carry over for the 2 days.. You suspended my delivery because of an outstanding balance. You never alerted me about the suspension and compromised my furnis and my health. Your lack of empathy is disturbing, your lack of understanding economic hardship is deplorable. It's obvious your concerns are motivated by corporate greed.
Response from Hart Home Comfort:
Good Afternoon, Your account was not suspended for delivery due to the past due balance. We have been reaching out about this issue for two months. There are only partial deliveries made due to the credit history on the account. Please call our office and we would be happy to discuss this with you.
Professional and Excellent Service
Betty - Syosset, NY 11791
Brian was professional, on time and did great work.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a great experience with our service.
Excellent service
Jim - Miller Place, NY 11764
Response from Hart Home Comfort:
We are grateful for you taking the time to leave us a review.
Julio D.
Install Follow Up
Julio D.
Install Follow Up
Brian E.
Burner not operating
Brian E.
Annual Tuneup
Brian E.
Burner not operating
Brad B.
Burner not operating
Brad B.
Burner not operating
Brad B.
Burner not operating
Angel R.
Burner not operating
Angel R.
Annual Tuneup
Angel R.
Annual Tuneup
Angel R.
Smoke
Angel R.
Check Unit
Angel R.
Annual Tuneup
Michael D.
No heat in some areas
Michael D.
No heat in some areas
Michael D.
Annual Tuneup
Michael D.
Annual Tuneup
Michael D.
Resetting Relay
Frank P.
Burner not operating
Frank P.
Odors
Frank P.
Burner not operating
Frank P.
No heat
Frank P.
Thermostat Problem
Marvin D.
Noise
Marvin D.
Check Unit
Selvin F.
Short Cycling
Selvin F.
Smoke
Selvin F.
Annual Tuneup
Marwin F.
Annual Tuneup
Marwin F.
Burner not operating
Marwin F.
Annual Tuneup
Marwin F.
Annual Tuneup
Marwin F.
No heat
Tom O.
AC estimate
Contact Us For Immediate Service
We are committed to providing the best service for your ultimate home comfort!