Hart Home Comfort Reviews
We are proud to help our Long Island, New York customers with all of their home comfort needs from heating and air conditioning to fuel delivery. We service Nassau County, all towns in Suffolk County west of Riverhead, shore to shore and Queens, New York. Our headquarters is centrally located in Oakdale, NY.
Contact us for immediate HVAC service or fuel delivery.
Local Reviews
Customers say: The recent reviews expresses a positive overall sentiment towards Hart Home Comfort. The majority of reviews are positive, with customers expressing satisfaction with the company's services, technicians, and customer service. Customers appreciate the prompt and efficient service, the professionalism of the technicians, and the knowledge and expertise of the staff. There are also mentions of the company's reliability, with customers relying on Hart Home Comfort for their heating and cooling needs. However, there are a few negative reviews, which mainly focus on issues related to scheduling, delivery, and billing. Customers express frustration with the auto-delivery system, unexpected fuel runs, and billing discrepancies. Overall, the sentiment is positive, with customers expressing gratitude and satisfaction with Hart Home Comfort's services.
Tune up service
Thomas - Lindenhurst, NY 11757
Very professional, clean and courteous would recommend
Excellent Service
Apple - East Meadow, NY 11554
Excellent Costumer service.. very knowledgeable.. I give him 100 stars.. Always pleasant
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are always striving to provide excellent service.
Emergency call. they were at house within an hour. Thank You
Sheryl - Queens, NY 11367
They were able to address and fix the issues in a timely manner.
Response from Hart Home Comfort:
Thank you for your review! We're glad we were able to address and fix the issues in a timely manner.
E
Joseph - East Meadow, NY 11554
Greet and informative tech , took time to explain the situation
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are committed to providing the best possible service to our customers.
Excellent Service
Rocky Point Funeral Home - Rocky Point, NY 11778
Response from Hart Home Comfort:
Thank you for your review! We're always looking for ways to improve, and your feedback is helpful in that regard.
Great and fast service
Anna - Queens, NY 11105
Response from Hart Home Comfort:
Thank you for your 5-star review! We appreciate your feedback and are always striving to provide the best customer service possible. If you have any further questions or concerns, please don't hesitate to reach out to us.
Excellent service
Daniel - Malverne, NY 11565
Response from Hart Home Comfort:
We really appreciate you taking the time to leave us a review
Thank you!
Vinny - Kings Park, NY 11754
Repair was completed and explained to us thoroughly. Thanks very much!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you're satisfied with our repair service. We're always here to help, so don't hesitate to reach out if you need any further assistance. Sincerely, Jacqueline Hart
Knowledgeable !
Tara - Lake Grove, NY 11755
He did a great job. he explained everything to me so that I could understand it. It let me know when he was on his way.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you today.
Excellent service!
Peggy - Long Beach, NY 11561
Response from Hart Home Comfort:
We appreciate your feedback and are grateful for your review.
I was satisfied with there service
Louvenia - West Babylon, NY 11704
When I needed service they took care of me right away.
Response from Hart Home Comfort:
Thank you for your kind words. We appreciate your business and are committed to providing the best service possible.
Don
Maryann - Lynbrook, NY 11563
Don is a very nice respective gentleman I would love to have him all the time to work on my boiler
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are committed to providing the best customer service possible.
Excellent service!
Jodi - Locust Valley, NY 11560
We had an emergency on a cold night and Hart had a repair tech at our house within 2 hours!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could provide you with excellent service during your emergency. If you ever need assistance in the future, don't hesitate to reach out.
Excellent service
Carolmy722@aol.com - Oceanside, NY 11572
As always, the service person was knowledgeable and informative.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your feedback and are committed to providing excellent service to all of our customers.
Excellent service!
Arlene - Baldwin, NY 11510
Response from Hart Home Comfort:
Thank you for your review! We're always looking for ways to improve, so your feedback is valuable to us.
Great Job!
Sal - Port Jefferson Station, NY 11776
Knowledgeable and very experienced
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing the best possible service.
Not a good service
Christopher - Patchogue, NY 11772
The tech shut the main valve coming out of my boiler feeding my circulators and never turned it back on. We did not notice until we ran out of our 100 gallon hot water then realizing we had no heat either. I opened the valve after a few hours
Response from Hart Home Comfort:
We apologize for the inconvenience. We take issues like this seriously and have already spoken to the service department.
Superb service
Fedielin - Valley Stream, NY 11581
He knows his job. Very professional.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing the best service possible.
Service was good Cust Service & communications not
Kenneth - Bayville, NY 11709
Need better system for Service appointments .. No Tune up Appt availability .. 10:00 -2:00pm came 1:45pm NO advanced call Office never called back
Response from Hart Home Comfort:
I am sorry you feel this way. Your last tune up was done on 12/28/23 and then it was done 1/13/25. Your service plan only includes 1 every 12 months and you had it done within 2 weeks of one year after, in the middle of the winter. If you feel this way next year, please call me. Best, Jacqueline Hart
Great Service
Dan - Wantagh, NY 11793
John came with in 10 minutes,took care of the problem. I appreciate the fast service.Thank You.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are always here to help. If you have any further questions or concerns, please don't hesitate to reach out to us.
Excellent service
DC - Farmingdale, NY 11735
Response from Hart Home Comfort:
We really appreciate you taking the time to leave us a review
No heat
Rosemary - Massapequa, NY 11758
Excellant service. Serviceman was prompt, polite and solved the problem. Thank you Hart Home Comfort.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could provide excellent service to you. If you ever need assistance in the future, please don't hesitate to reach out.
Excellent service
Netta - Dix Hills, NY 11746
Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
Excellent Service
Laurence - Malverne, NY 11565
Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
Member
87-05 - Queens, NY 11372
Excellent work
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
Excellent Service!
Gregory - Huntington, NY 11743
Great service. Very personable and knowledgeable. So grateful he was able to fix the problem!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you today.
Excellent service
Rolando - Valley Stream, NY 11580
Brian Edwards is an excellent worker. Very knowledgeable and very professional.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing excellent service to all of our customers.
Excellent
Mary - Lynbrook, NY 11563
Brian always solves the problem (if there is one). More to the point, he answers questions, with the knowledge of a seasoned technician and patience for the customer.
Response from Hart Home Comfort:
Brian is a great tech and always goes above and beyond to help. We are happy to see you had that experience.
Outstanding technician
Lynn - Malverne, NY 11565
BEST technician! Sharp, professional, pleasant, courteous and diagnosed/repaired my boiler quickly and efficiently. Left no mess behind on the boiler room floor! So impressed by the expertise this guy drmonstrated. He also seemed to enjoy his job. Very enthusiastic! Thank you!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad you're satisfied with our services.
Service
Betty - Syosset, NY 11791
Your repair people are excellent. However, this hot water heater which I purchased from Hart Home Comfort is a source of frustration for me.
No excuse for letting my house run out of Fuel!
Muriel - Valley Stream, NY 11581
There is zero excuse for not delivering Fuel prior to running out. I had to stay up until 11:30PM to get service. The house got down to 40 degrees. It would have frozen if I did not come home when I did. I have been with your company for over 35 years and NEVER ran out before.
Response from Hart Home Comfort:
We sincerely apologize for the computer error that caused the runout. The delivery manager and I have reviewed the account and made the necessary adjustments so it never happens again. Best, Jacqueline Hart
Customer
Ralph - Lynbrook, NY 11563
John was on time, professional and helpful.
Great service..
George - Queens, NY 11357
Professional, friendly and experienced service.
Response from Hart Home Comfort:
Thank you for your kind words! We're always here to provide you with the best service possible.
Marwin
Regina - West Islip, NY 11795
He did a great job,He can come back to my house anytime he iwas great thank you Donald Navatto
Donald - Valley Stream, NY 11580
Response from Hart Home Comfort:
Thank you for your kind words. We appreciate your business and look forward to serving you again.
excellent job
Linda - Baldwin, NY 11510
Brain was great , answered all my questions an did really nice clean work ,,, i don't no why i have a contract with you an i still have too pay for parts ? feeder value is suppose to be covered an i guess i was charged for ,,, my nierbhor has the same contract an said it was covered,,,, not Brians fault he just went by what was there,
Response from Hart Home Comfort:
Thank you for your review. The service team will reach out to you for a copy of your service plan. The Super Value Plan, which you have, does not cover the water package. However, the Total Comfort Plan does cover the parts.
Excellent Service
Janice - Miller Place, NY 11764
Mike was very thorough completing routine maintenance service and explained all to me. Very cordial & respectful of premises . Thank you
Well done
Christine - Farmingdale, NY 11735
Your rep on the phone helped us right away and set up an appointment for service. The technician arrived within the window of the projected schedule which was same day and only a couple of hours from my phone call. The technician was able to do the job right away and able to replace our thermostat very quickly. He was very neat and easy to speak with when explaining the project. The cost was covered in our contract. Thanks!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you with your thermostat replacement. We appreciate your business and look forward to serving you again in the future.
good service
Iris - Copiague, NY 11726
Auto delivery does not work for us! I would rather schedule delivery myself!
Excellent
Michelle - Mastic, NY 11950
Everything about Hart Home Comfort was amazing the office staff is very knowledgeable and efficient. My service was very seamless when the technicians arrived they were knowledge able and answered any questions I had.
Charles L.
Water leak
Charles L.
Service Follow Up
Charles L.
No hot water
Charles L.
Resetting Relay
John K.
Annual Tuneup
John K.
Gas Annual Tuneup
John K.
Burner not operating
John K.
No heat in some areas
Donald C.
Soot and smoke
Donald C.
Burner not operating
Donald C.
New Account Inspection
Donald C.
Water temperature issue
Eric M.
Thermostat problem
Eric M.
Odors
Eric M.
Resetting Relay
Eric M.
Annual Tuneup
Eric M.
Annual Tuneup
Julio D.
Water leak
Angel R.
Annual Tuneup
Eric M.
Annual Tuneup
Eric M.
Annual Tuneup
Eric M.
Service Follow Up
Julio D.
Service Follow Up
Julio D.
Burner not operating
Brian E.
Burner not operating
Brian E.
Check Unit
Michael D.
Oil leak
Michael D.
Burner not operating
Frank P.
Smoke
Frank P.
Burner not operating
Frank P.
Burner not operating
Frank P.
No heat in some areas
Frank P.
No heat
Frank P.
Burner not operating
Marvin D.
Noise
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