Heating and Air Conditioning Repair Services in East Rockaway, New York

Service

Joseph - East Rockaway, NY 11518
70 days ago

Excellent service

Response from Hart Home Comfort:

Thank you for your kind words! We appreciate your business.

Excellent service

Ken - East Rockaway, NY 11518
213 days ago

Brian was very friendly and did a thorough job getting our central a/c ready for summer

Excellent service

David - East Rockaway, NY 11518
331 days ago

Addressed my problem in a timely fashion. I had to call again the next day as the entire problem was not solved. Again they responded in a timely manner and fixed the problem

Excellent Service

Richard - East Rockaway, NY 11518
349 days ago

Excellent service

David - East Rockaway, NY 11518
654 days ago

Technician came on time was very efficient and professional.

Very Satisfied with the service

Steve/Kathy - East Rockaway, NY 11518
752 days ago

Special Thank You to Brian Edwards, this is the second time he has been to our home and I really appreciate how detailed he is and that he explains everything to us when he is either servicing or fixing our boiler. I really appreciate the professionalism.

Great service

Peter - East Rockaway, NY 11518
858 days ago

Spring Heating Tuneup

David - East Rockaway, NY 11518
955 days ago

Quick Efficient and on time

Great service!

Tom - East Rockaway, NY 11518
964 days ago

Great service

Rosalie - East Rockaway, NY 11518
1046 days ago

On 2/4/22, I had to contact Hart Home Comfort for servicing the same problem I had encountered ten day ago 1/26/22!! I was very disheartened to have to receive a text from my tenant at 1:30 am ( a cop coming home from work) to learn that he heard the same sounds emanating from cellar basement (as his bedroom is above this area) together with a smell of oil). He new that I’d be sleeping but just wanted me to be aware of this because event when I would awaken, I’d find house cold and without hot water!! In any event, first thing upon awakening I went downstairs and heard and found the same problem I did ten days ago. - I was really concerned and upset and had even relayed this to customer service representative when I placed call for servicing. My thought was does this mean I need a new oil burner?? I mean why is this happening - especially since I had to have a new oil tank installed in October/November 2019! Also, the bio degradable oil that is delivered, why goes it seem to be showing that I’m getting gunk from tank🙄😳?!! When service man came, Donald Cioffi, whom I had once before, he was very forthcoming in explaining to me why this is happening— because I told him I was extremely concerned and disappointed with the fuel seemingly causing parts to be in need of replacement—.because I told him this same thing happened ten days ago-/ he asked when I had fuel delivered -/ I told him I think January 3rd or 4 th— that’s when he said I should sit if burner before the delivery and then turn back on 30 minutes after delivery-. He said this should prevent this problem from reoccurring again-/ I mean I can’t be having this now to worry about, that parts are gonna be in need of replacing- I was just thankful and grateful to Don for taking time to explain things, and then offer a way to prevent this problem from occurring- he said I could request him whenever I’m in need if servicing- which I have done. -I’m glad this survey came up as I was thinking of putting call into VP about this situation, because this whole thing sort of bothers me especially because I got a 450 gallon tank— that’s a little over a year old, and to think that the fuel from bottom of tank could be causing this us very disconcerting— for now, I just have to much going on to discuss this problematic situation that may still occur but might be able to prevent servicing if I follow the steps suggested by Don Ciouffi— this is something that should be told the customers when they purchase and extremely expensive item that I had to purchase within the year that my husband died, and it ended up after having to contact Hart Hone for servicing because they had to replace parts, almost five days during the same week- then to be told that I need to replace my in ground 1,000 gallon tank! But for now, I’m very happy and grateful for the informative info that Don gave me…. aside from that, he’s very competent, forthcoming in expressing and explaining a problem, and, he’s also funny and good looking too!!🙏😇😊

Great Service

Henry - East Rockaway, NY 11518
1089 days ago

Not only highly competent but highly courteous and professional. A true pleasure to have him visit our house.

Great service

Michael - East Rockaway, NY 11518
1107 days ago

Good guy, good service

Excellent

Paul - East Rockaway, NY 11518
1292 days ago

Summer Heat Beware, Hart Home Comfort is Here

Paul - East Rockaway, NY 11518
1296 days ago

Having used HHC for my heating needs, I called when my split unit A/C went on the fritz. They analyzed the issue, identified the cause and resolved the problem bringing my home a cold relief for the starting summer heat. The technician explained every step and was very considerate. I will keep HHC as my go-to for home heating and cooling service.

Outstanding

Robert - East Rockaway, NY 11518
1298 days ago

Owner

Paul - East Rockaway, NY 11518
1299 days ago

Excellent.

Great service

Elizabeth - East Rockaway, NY 11518
1353 days ago

He seems very knowledgeable

Michael - East Rockaway, NY 11518
1388 days ago

Very nice person

Bad service

Michael - East Rockaway, NY 11518
1411 days ago

The service man sent was extremely rude from the moment he entered my home until he left. Please don't send him back here

Did a great job

Judith - East Rockaway, NY 11518
1498 days ago

Great

Peter - East Rockaway, NY 11518
1502 days ago

Shaun was great

Rate Experience

Michael - East Rockaway, NY 11518
1515 days ago

Great Service

owner

Paul - East Rockaway, NY 11518
1538 days ago

Trustworthy; professional and First Class service

Rosalie - East Rockaway, NY 11518
1932 days ago

I realized I was running out of hot water early on, around 7am this Saturday morning, but couldn’t do anything about calling in for service since it was too early and I had to be away from home for a couple of hours before calling in for the service call. Before doing so, I measured to see how much fuel I had as I have a 1,000 capacity tank that’s underground. It measured a little over 28 inches which I later found out is equivalent to 600 gallons... I wanted to make it very clear that I didn’t think it was lack of fuel, and told this to Carmen who took my call this morning in the customer service department, specifically because she mentioned that it was noted on my file, that I refused a random fuel delivery back in July when the company decided to give me more fuel, and that if I needed fuel, I might be charged extra regardless of my contract, which upset for the moment, however deep down I didn’t think it was a fuel problem— the long and short of it, was that there was a problem with motor part which was fixed, but Carl (I think that was his name) told me he took motor apart to repair, but that if a problem regarding hot water occurred again, he would switch out and put in new motor. See the main thing about all this, was that I could not be home to wait for service man to come as I had plans to go into Brooklyn that I did not want to change. so, I told Carmen to inform the service man that (1) I would not be home; (2) that I was leaving side door to cellar unlocked so he could go downstairs in cellar to check out fuel burner; (3) that if he wanted to check fuel tank, I left measuring stick in my garage that I left side door unlocked so he could use it ; (4) explain what Carman told me that I may be charged additional money due to fact that I denied Hart’s random delivery back in July, because at that time I didn’t think I needed more fuel especially since it was summer time; and, (5) lastly, that the service man give me a call back afterwards to apprise me of what the problem was. I was just so impressed by both Carmen and Carl, with how all my concerns were relayed, and that they were handled in a very courteous, straightforward and professional manner. I felt as if I were leaving my concerns with family members, and that I was treated as such in return. I had felt this way initially about Hart Home Comfort. —- that’s why I decided to sign up with them. The customer service and three different servicemen I had seen up to date we’re first class gentlemen— crispy clean, seemingly competent, (good-looking !☺️ ( although I didn’t see what Carl looked like, but he sounded cute!😄🙃— the only thing that I did get a little upset about was when I was told that if it ended up being that I did in fact need fuel, despite the fact that I now was under contract, the company might charge me extra since I denied that random fuel delivery back in July, when the company knew the background information regarding my two service calls initially, where I was not under contract! That fuel guy st that time, even told me that not to worry, it wasn’t a big deal... ( I had just pulled out of my driveway when I saw the Hart Home truck waiting for me to pass, when I happen to ask him if he was planning to give me a fuel delivery.... that’s when I explained the background story) and how I felt strongly that I had plenty of fuel, and he said okay, that it was not a big deal.....however it would have been a big deal to me if that would have been the case today. I’m glad I measured fuel tank to try to assess that I still had plenty of fuel— but I would have been very very upset if Hart would have charged me extra if that had been the case, especially since at that time, I was not advised of the consequences! So, as I said previously, aside from this, I’m happy with the fact that I felt comfortable enough to trust a serviceman to check out fuel burner etc., without be having to be there. Thank you!

Great, prompt, and efficient service

Elaine - East Rockaway, NY 11518
1949 days ago

Very friendly, efficient and knowledgeable!

Our service man Brian was wonderful!!

Kathy - East Rockaway, NY 11518
2011 days ago

Brian has serviced our boiler in the past. He is always friendly and takes pride in his work. He is very neat when he works . It’s always a great experience when he services our boiler.